TERMS AND CONDITIONS

by using this website and ordering goods from our webshop you agree to accept our terms and conditions listed below. please take your time to read our terms and conditions before accessing our website and/or placing your order.

these terms and conditions apply to all use of www.aquilesceramica.com, domain owned by Inês Soares, the owner and maker of Aquiles Cerâmica. Aquiles Cerâmica also reserves the right to change prices, product specifications, availability of products and our terms and conditions at any time, without any prior notice.

online shop

this online shop is hosted by Squarespace. they provide us with the online e-commerce platform that allows us to sell our products to you.

after your purchase is complete, you will immediately receive an order confirmation

for wholesale or stock questions, please contact us at aquilesceramica@gmail.com

all prices at our online shop are shown in Euros and include VAT at the current rate applied in Portugal.

we accept payments with Stripe, Visa, MasterCard and PayPal.

shipping

once the order is placed, it can take 1-4 business days to be shipped.

shipping costs are calculated at check-out. Aquiles Cerâmica is not responsible for any extra shipping costs, outside the EU, where there may be additional customs taxes.

shipping costs are calculated by weight.

at check out you can also choose the option of picking up your order at the studio without any costs, at:

Rua Dr. Amadeu Eurípedes Cachim nº1

3830-307, Ílhavo, Portugal

at the moment parcels sent by us are only being handled by CTT (Correios de Portugal) or DHL parcel. every parcel will have a tracking number associated, in order to be tracked through the process, until it arrives to the costumer.

if, for any reason, any of the items you purchased arrives broken or has any defect, please contact us immediately through aquilesceramica@gmail.com, with a brief explanation of the situation and photos. once the situation is addressed and reviewed, you will be contacted and refunded, if the situation requires it.

we send every parcel in re-usable, re-used or recyclable packages, always having in mind the environment and the place we live in. we mostly use kraft paper and corrugated cardboard to protect our ceramics during shipping. please re-use it or recycle it in order to give it one more chance.

returns

you have the right to regret your purchase within 14 days, when you shop at www.aquilesceramica.com. however we only accept items that have never been used and that are in the same condition as they were once purchased.

you must notify us via email within 14 days of receipt if you wish to withdraw your purchase.

after having contacted us you have 14 days to return the product to the following address:

Rua Dr. Amadeu Eurípedes Cachim nº1

3830-307, Ílhavo, Portugal

the buyer is responsible for the return shipping costs, and the items should be returned by registered mail.

the full responsibility for the product is yours until the product has been safely delivered to us on the return address. we do not accept responsibility for items lost in shipping when returned therefore we recommend you keep a receipt with a tracking number as proof that the package was sent.

unclaimed packages will be returned to us and the relevant shipping cost (sending and return) will be invoiced to the customer.

disclaimer

stoneware is a natural material, that can behave unexpectedly once fired. for this reason every handmade object is slightly different from one another.

images of products are provided for illustrative purposes only and the actual products you receive may differ slightly from the image displayed on our website.

the copyright for texts and images provided on this website belong to Aquiles Cerâmica and Inês Soares. Images can be used with proper references to the photographer and Inês Soares. it is not allowed to modify the material in any way or change the title of an image without prior written permission from the owner of this website.

questions about the Terms and Conditions of this website should be sent to us at aquilesceramica@gmail.com